I spent another couple of hours working on Sunrocket yesterday. I finally got through to their higher-tier technical support, and Georgepa of Anandtech forums posts that as of this week, their call centers are more professionally staffed, and that they now have the ability to transfer you directly to higher level staff, so escalation isn't such a pain.
The person I talked to yesterday was knowledgeable, and professional. The cell phone I was using died halfway, and he emailed me immediately, so we continued working via email updates.
It appears that my firmware viersion (1.54) is a little out of date (1.57 is current). However, others on Anandtech and elsewhere report that Sunrocket rolled back their versions due to technical problems with the newest one.
All I know is that I gave up on it last night, and then left it connected downstream of my computer. So now I have Comcast Cable -> Cable Modem -> Router ->(wirelessly) my desktop computer -> Sunrocket (via ethernet). I'm using ICS in XP Pro to share my internet connection with the gizmo, and the gizmo is set to use DHCP, since XP will be assigning an IP address.
I woke up this morning, and my voice light was on. I couldn't believe it, so I connected a crapola phone, and it worked...I made my first call to my friend Gabriela at work. Call quality was clear, as good as a POTS line.
I restarted the gizmo (trust me to tempt fate) but it came on normally, voice light came on, and everything seems to be working fine.
I'm now a much happier camper. If Sunrocket gets their technical support issues sorted out, they'll be the service I recommend to friends / relatives from now on...but that's a fairly large "if" given my several pages of posts here and elsewhere on this topic.
Incidentally, they just lowered international calling rates to a *lot* of countries, and also included Puerto Rico in their free calling area.
I'm planning to write a more in-depth review of their actual service and features once I've had a chance to use it a little more.
